RETURN & REFUND POLICY
You have 14 days from the date you receive your package to contact us and initiate a return for items in unused, perfect condition. Items must be returned in their original packaging. This means:
- No signs of wear, stains, or odors
- Unwashed and undamaged
- Includes all original packaging and accessories (stickers are yours to keep)
Exchanges
We do not process direct exchanges from one size or item to another.
If you'd like a different size or item, simply return your original purchase and place a new order.
This helps us keep things fast and accurate for everyone.
How to Return:
- You must contact us at info@mortarshop.online with your order number and reason for return before sending your package. Returns sent without prior contact will not be accepted.
- We’ll provide a pre-paid return label to print at home. The return shipping cost will be deducted from your refund.
Return Shipping Costs:
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€5.00: Finland
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€12.00: Sweden, Germany, Denmark, Lithuania, Latvia, Netherlands, Poland
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€16.00: USA, Belgium, Luxembourg, Austria, France, Switzerland, Czech Republic, Spain, Italy, Estonia, United Kingdom
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€20.00: Ireland, Monaco, Slovakia, Romania, Bulgaria, Hungary, Slovenia, Greece, Portugal, Norway
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€25.00: Andorra, Canary Islands, Greenland, Turkey, Canada, Mexico, Puerto Rico, China, Hong Kong, Japan, Israel, South Korea, Kazakhstan, UAE, Australia, Mongolia
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€60.00: New Zealand, Iceland
To avoid unnecessary emissions and waste, we don’t offer free returns. We encourage thoughtful purchases and conscious shipping choices as part of our sustainability goals.
Refunds:
Once we receive your returned item, we’ll notify you by email and process your refund within 7 business days.
